Refund policy

Return & Refund Policy

We offer a 14 day satisfaction guarantee from the date of delivery.

To qualify for a return:

• You must contact us at skinstiq@outlook.com BEFORE returning anything
• Item must be returned in original condition and packaging
• We do NOT cover return shipping costs — buyer pays return shipping
• Refunds are issued as store credit only — no cash refunds
• Items showing signs of use beyond normal testing are not eligible

Important: We photograph and document every order before shipment. Any claim of receiving wrong or damaged items will be cross-referenced with our fulfillment records.

Chargebacks: Filing a chargeback while a return/refund request is open is considered fraud and will be disputed with full documentation provided to your bank.

Final sale items: Free gifts included with your order are non-returnable and have no cash value.